I recently had a problem with my iPhone where the off button stopped working. My iPhone was out of warranty and when I checked at the Apple store they said it would cost $275 to replace the phone. Not a bad price for a $900 phone but when my wife also had the same issue I though I would write Apple. I didn’t complain or bitch but just said it was unusual to have two phones break.
About a week later I received a call from Apple to inform me that Apple would replace our phones and it would be absolutely free. The representative called a few days later to make sure I was completely happy with the service. Two new phones. Yes I was happy.
I have never received this type of service from other companies when my product was in warranty so to receive this level of service when it’s not in warranty shows why Apple is always number 1 in customer service.
Other information I found on Apple Service:
From Consumer Reports:
Apple bested its own scores from last year’s survey and walloped other brand-name computer manufacturers.